Privacy Policy

Introduction

At TitanTow Diamond Bar Towing, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our services, you agree to the practices described here.

Information We Collect

When you contact us for service, we collect information needed to help you. This includes your name, phone number, location, vehicle details, and payment information. We may also collect information about the service provided, including photos of your vehicle and the service location.

If you visit our website, we may collect technical information like your IP address, browser type, and pages visited. This helps us improve our website and understand how people use our services.

How We Use Your Information

We use your information to provide the towing or roadside assistance services you requested. This includes dispatching a truck to your location, communicating with you about arrival time and service details, and processing your payment.

We may also use your information to send you service updates, answer your questions, improve our services, maintain records for legal and business purposes, and occasionally send you information about our services if you have given us permission to do so.

Sharing Your Information

We do not sell your personal information to third parties. We may share your information with service providers who help us operate our business, such as payment processors, insurance companies when relevant, or repair facilities if you request us to deliver your vehicle there.

We may also share information if required by law, to protect our legal rights, or in connection with a business transfer or merger. In these cases, we will take reasonable steps to protect your information.

Data Security

We take reasonable precautions to protect your information from unauthorized access, loss, or misuse. This includes using secure payment processing systems, limiting employee access to personal information, and maintaining secure storage of records.

However, no system is completely secure. While we do our best to protect your information, we cannot guarantee absolute security. You should also take steps to protect your own information, such as keeping your account details private.

Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. Cookies are small files stored on your device that help us remember your preferences and track site usage.

You can control cookies through your browser settings. Disabling cookies may affect some features of our website, but it will not prevent you from calling us for service.

Your Privacy Rights

You have the right to access the personal information we hold about you, request corrections to inaccurate information, and ask us to delete your information in certain circumstances. You can also opt out of marketing communications at any time.

To exercise these rights, please contact us using the information below. We will respond to your request within a reasonable timeframe as required by law.

Retention of Information

We keep your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records are typically maintained for several years for business and legal purposes.

After the retention period, we will securely delete or anonymize your information so it can no longer identify you.

Children's Privacy

Our services are not directed to children under 18, and we do not knowingly collect information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us: